Please read these Terms and Conditions of Use (“Terms”) carefully before using the online store www.dice.bg. These Terms constitute a CONTRACT between You and Di Si 2008 Ltd and if you use the Site (upload the pages) you are deemed to have agreed to the Terms. If you do not accept the terms and conditions, please do not use our online store.
This document contains the Terms according to which Di Si 2008 Ltd provides its users with services through the online store www.dice.bg. The Terms apply to all users. By loading the built-in hyperlinks, the User agrees, accepts, and undertakes to comply with the Terms.
Identification of the User for the purpose of reproducing their statement of acceptance of the Terms as well as any other information is stored in the log files of the server www.dice.bg user's IP address.
Rules for using the site
Di Si 2008 Ltd (hereinafter referred to as the "Provider") as the creator and owner of the online store www.dice.bg entitles you to upload and view all the materials posted on this Website (hereinafter referred to as the "Site") for personal, non-commercial use only, provided that you comply with all copyrights and related notices. The Provider authorises the materials on this Site to be copied and publicly distributed or distributed only after the Provider has been requested to do so and has become aware of the purposes for copying and distribution. The materials on this Site are protected by the Copyright and Related Rights Act and any unauthorised use may be an infringement of copyrights, trademark rights or other legal provisions.
A website/site is a distinct place on the global Internet network accessible through its uniform resource locator(URL) via the HTTP, HTTPS or another standardised protocol, containing files, programs, text, sound, picture, image or other materials and resources;
Store — the online store, operating at www.dice.bg, owned by Di Si 2008 Ltd, offering products through the Internet;
Subject — Di Si 2008 Ltd is the owner and operator of the online store ;
Producer is any natural or legal person who, by profession, manufactures finished products. In this Store under Producer is meant any producer of mobile devices, accessories, equipment and gadgets, e.g. Apple, Samsung, Huawei, Elago, Prodigee, 4smarts, Lifeproof, etc.
Customer - a natural person who is over 18 years of age or a legal person who purchases in the Store;
User is any natural person who is over 18 years of age and who acquires goods or uses services that are not intended for use in commercial or professional activity.
Selling price is the final price per piece or for a given quantity of goods or for a service including value added tax and any additional taxes and charges;
Availability — all goods in the online store are held in stock unless otherwise stated.
Working days — all days of the week, excluding public holidays;
Order execution time — the time for the Store to prepare the order to be delivered according to the shipping method chosen by the Customer;
Delivery time — the time for delivery of the goods to the Customer usually through a courier service. The delivery period depends on the delivery method chosen by the Customer;
Online payment — fast direct internet transfer on the part of the Customer from a bank account through a system called electronic transfer
Prepayment (bank transfer) — a payment made by the Customer in a bank or by post;
Personal data — any information relating to an identified or identifiable natural person or an individual ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more specific factors;
Processing — any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storing, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Restriction of processing — the marking of stored personal data with the aim of limiting their processing in the future;
Profiling — any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance of contractual relationships and personal preferences;
Pseudonymisation — the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Personal Data Register - any structured set of personal data that is accessible according to certain criteria, regardless of whether such data are centralised, decentralised or dispersed on a functional or geographic basis;
Controller — the legal person, DC 2008 Ltd, which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by law;
Processor — a natural or legal person who processes personal data on behalf of the controller;
Recipient — a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, regardless of whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of processing;
Third party — a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;
Consent of the data subject — any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
A personal data breach — a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed;
Binding corporate rules — privacy policies which are respected by a controller or a processor of personal data established on the territory of a Member State which concern the transfer or set of transfers of personal data to a controller or a processor in third countries within a group of undertakings, or group of enterprises engaged in a joint economic activity;
Data Protection Supervisor — Commission for Personal Data Protection
Prices of products
All prices published on the pages of the Di Si 2008 Ltd are listed in BGN including VAT at the rate of 20% according to Bulgarian legislation (gross prices).
The price stated for the goods is valid at the time of the Customer's purchase request.
The customer pays the delivery cost, the exact amount being calculated automatically by the system when creating an order.
The Di Si 2008 Ltd Store accepts orders in two ways: via the website accessible at www.dice.bg or by phone. Orders in the online store www.dice.bg can be submitted 24 hours a day, 7 days a week through the website. To properly submit a request, the customer must have his or her email address and contact phone number. This is the simplest, fastest and most accurate way to submit a request. The order for delivery of the selected goods can be submitted by adding the goods to the basket and filling in the relevant registration form or making a quick order without registration.
An order from the Store's website consists of the following main stages:
— selection of products listed on the website;
— adding the selected products to the basket;
— filling in an invoice (if requested) and delivery sheet, and an option for registration;
— acceptance of the terms and conditions of sale;
— giving freely expressed, concrete, informed and unambiguous consent to the purposes and timing of the processing of the personal data provided;
— choice of payment method
— final summary screen of the selected products and filled-in data, where the order is finished by pressing the "Finish order”
In response to the submitted purchase order, the store www.dice.bg sends an automated electronic copy of the order made by the Customer. This is a confirmation that the purchase order made by the Customer is given an automatic number. Then, within 48 hours, the Store sends a message to the Customer's e-mail address or otherwise contacts the Customer to:
A) confirm the acceptance of the order — in this case, the contract of sale is concluded on the day of confirmation
B) refuse an order — in this case, no contract is concluded.
C) make a proposal for change, placing the so-called counteroffer — in this case, an acceptance (approval) of the counteroffer by the customer is necessary for the conclusion of a contract.
In the hours from 10.30 am to 18.30 pm on weekdays, and from 10.00 am to 16.00 pm on Saturdays, the Store provides its customers with an operator assistance that ensures information and assistance with the proper ordering process . Operators are entitled to collect personal data from customers. The phone number does not have an additional charge.
After clicking on "Finish order", the Customer agrees to the Terms and Conditions as of the day of purchase. The Customer also agrees to the personal data specified by him or her being used on the part of the Store on a contractual basis — for the order fulfilment, or a freely given, specific, informed and unambiguous consent to the purposes and timing of the processing of the personal data provided, their use for marketing and advertising purpose and the purpose of collecting opinions on the quality of the services provided by the Store.
With regard to the fact that in some cases there is a need for ordering products from the warehouses of the producers or other partners, the time for the order fulfilment can be extended and depends on the delivery time from the producer/partner warehouse. In such cases, the Store will inform the Customer of the estimated delivery period.
Orders are executed in the order of their receipt. Their fulfilment depends on the request number. For this reason, we encourage you to submit requests via the Store's website, which guarantees automatic number generation.
When a sale occurs during promotions and discounts, a limited quantity of goods is determined and order fulfilment is carried out in the order of its receipt until the promoted or discounted items run out of stock.
Sale evidence is issued to each order in the form of a warranty and a cash receipt (an invoice is issued if the customer requests one).
The customer has the right to make changes to his order within 2 hours on the day of receipt of confirmation of the original order. If the change is made after this time, the Customer shall be charged the amount to return the originally ordered goods to the amount of the adjusted order.
For changes, please contact the Store by using the contact form on the website, by e-mail at firstname.lastname@example.org or by phone at the number given on the website.
A payment for goods may be made by the Customer in the following ways:
Before the delivery of the goods to the Customer:
When purchasing a product with a specified delivery option by a courier service, the Customer pays the amount of the generated order when the shipment arrives at the address specified by the Customer. The Customer pays in cash (cash on delivery) to the courier.
A traditional bank transfer: After submitting a purchase request with a "Bank Transfer” selected payment method, the Customer receives an e-mail message indicating which bank account he or she has to transfer the amount for the desired products and the shipping charge to, where the automatically generated order number is indicated in the cash deposit details. In this case, the deadline for order fulfilment is extended as the Store has to wait for the funds to enter its bank account.
An e-payment, a payment with a bank card: On sending the order for purchase of the given goods, the Customer makes the payment by ePay, PayPal or with a credit / debit card. This is the fastest way to shop online. Funds arrive at the Store's account at the time of placing the order, which allows the item to be dispatched immediately.
Goods ordered in the Store are delivered to the Customer by the courier service Speedy Ltd (unless the Customer requests otherwise).
Delivery time includes:
Order processing (picking, payment method, a document-for-sale issue, and packing the order to be shipped).
Delivery time depends on the chosen payment method.
In the case of a payment via bank transfer, the time limit for order fulfilment is extended as the Store has to wait for the funds to be deposited into its bank account. The deadline for order fulfilment, which is entered in the order acknowledgement by the Store, is most likely. The final (mandatory) delivery time is fixed during the contacts of the store officer with the Customer.
Delivery time with a cash on delivery or by ePay or PayPal doesn’t depend on the payment method.
The courier's declared delivery time for the goods on the territory of Bulgaria is 2 working days. In extraordinary cases of delivery to remote addresses and small settlements, and when the day between confirmation and delivery is a public holiday, the delivery time may be extended to 3 days.
The courier service delivers consignments in the hours of 9.30 am to 6 pm on weekdays, and on Saturdays from 9.30am to 14.00 pm. The store cannot determine or commit to the exact delivery time of the shipment, so in order to indicate/set up an approximate delivery time frame, the courier service sends a message on the day of delivery. A submission of the Customer's workplace (company name) as a delivery address of the shipment guarantees a delivery between 9.30am and 17.30pm.
Before dispatching the goods to the Customer's address, the courier service sends a text message about the upcoming visit. In the absence of the Customer from the delivery address, the courier contacts the Customer and arranges a second visit or other way of delivery of the shipment.
Before making a cash payment to the courier, please check that the delivered goods correspond to the delivery order you submitted. Checking the consignment upon receipt is a requirement for consideration of any Customer's complaints regarding any physical loss or damage of the shipment during transportation.
When paying in cash to a courier upon receipt of the goods, a proof of payment is the packing list attached to the shipment. It is evidence of contract with the Store.
Notice: It is possible that the goods and the invoice might be delivered with separate shipments, due to the fact that they depart from different addresses. If you do not receive both on the same day, for further information, please, contact an operator at www.dice.com, by e-mail at email@example.com or by phone on 0879 437 748.
The store is not liable for any delivery delays caused by failure of courier services charged for transportation.
The Store is not liable for any non-delivery or delay caused by incorrect or incomplete address provided by the Customer.
Product Warranties and Returns
Di Si 2008 Ltd is not a producer of the offered goods but only a merchandiser. The warranty being considered is provided by the producer and at the producer’s expense. The warranty period is 24 months from the date of purchase (excluding legal entities, with the warranty period being 12 months).
Customers are entitled to file a claim, regardless of the provided warranty, according to the provisions of the Consumer Protection Act where the seller is responsible for the lack of conformity of the consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA.
Grounds for consideration for the acceptance of a claim is the proof of purchase — i.e. the VAT invoice / cash receipt. In the event of a claim, the Customer should contact/access an operator servicing the Store through:
the contact form from the website;
the e-mail address: firstname.lastname@example.org.
The warranty does not cover defects that are caused by:
mechanical damage (damage to the surface of the product in any way);
The time limit for reviewing the claim is 30 days from the date of acceptance of the item being claimed by the Store or the courier service sent at the expense of the store to transport the item.
The claim will be recognised in any case when a product defect is found (manufacturing defects, defects in materials or design defects). In the event of a claim being acknowledged, the Customer receives a product without defects or receives a cash compensation in the amount of the funds paid for the purchased goods.
For the security of the online Store
www.dice.bg we have chosen a 256-bit SSL certificate from Geo Trust providing the highest level of secure shopping for its customers.
Payment by ePay,PayPal or with a credit/debit card.
www.dice.bg offers its customers payment options for the purchased goods by ePay, PayPal or with credit / debit card payment systems. The advantage of using those payment methods is that the Store receives the funds immediately and can send the purchased goods in an instant, provided that the Customer may refuse the purchase at any moment.
Customer payment data is transmitted over the Internet and encrypted during the order process. The store has secured its website and other systems with technical and organisational measures against loss, destruction, access, alteration and dissemination of your data by unauthorised individuals. If you suspect access to confidential information, please act responsibly and close the browser window when you are done. On completion, you should leave your profile, especially if you share your computer with other people.
The personal data provided to the Store by the Customer are processed by Di Si 2008 Ltd
For contacts: Asenovgrad, 13 Dragoman Str., at email@example.com or by phone 0879 437 744
After submitting a request to the Store, the Customer grants consent to the Store to keep their personal data in the Store database for further processing for the purpose of contract execution. The submission of personal data by the Customer and granting consent for further processing are necessary for order fulfilment by the Store. The Customer is liable for false submission of personal data.
The provided personal data are used only for the purpose of contract execution and after the product warranty expiry in compliance with the statutory limitation periods are destroyed.
If necessary, we can share your data with other companies, e.g. the courier service which will deliver your goods. These companies can only use your data for order processing and not for any other purposes.
Given your consent, we may use your email address or phone number for up to three years from your last order to send you our newsletter and current promotions that you can opt out of at any time, having the right to withdraw your consent by informing us at your convenience and also by taking advantage of your right to be forgotten.
If necessary and only if you have given your explicit consent, we may share your data with other companies, such as courier services or telephone operators, which will provide you with our newsletter and information about our promotions. These companies can only use your data to conduct an information campaign for Di Si 2008 Ltd and not for any other purposes.
The provided personal data are stored and protected in accordance with the principles laid down by the applicable legal regulations - Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
The provided personal data are processed for the purposes mentioned above only under the guidance of our data processing specialists subject to an obligation of professional secrecy.
The Processor shall provide the Customer with access to rectification or deletion of personal data relating to the data subject, the right to object to the processing, and the right to data portability.
The Processor shall ensure the right of the Customer to lodge a complaint with the supervisory authority, the Data Protection Commission, at the following email address: https://www.cpdp.bg/?p=pages&aid=6
Di Si 2008 Ltd does not use automated decision-making and profiling.
Using Functional Cookies (Cookies)
During later visits they will automatically identify you as a visitor of our website and remember your preferred entries(choices) and settings.
At owner’s request Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Within Google Analytics, the IP address provided by your browser will not be entered with other Google data. You can refuse storing cookies by choosing the appropriate browser settings, but we would like to point out that in this case you will not be able to fully use all the features of this site.
In addition, you may prevent the collection by Google of the data generated by the cookies and related to your use of the website (including your IP address) and further processing of these data by Google. To do so, log in to the following https://tools.google.com/dlpage/gaoptout?hl=en-GB, download from there, and install the available plug-in for your browser.
These cookies do not give us any information about your personal data. Website analytical data in Google Analytics will be retained for a maximum of 26 months.
The owner collects and stores only the necessary data of the individuals using the Internet pages of the Store ("Users"). At the same time, the Owner ensures that no third party may access the personal data. This is dictated by our desire to maintain confidence in our customers that their personal data are protected in compliance with the law.
As part of the mandatory corporate rules, all employees of Di Si 2008 Ltd are under a duty not to disclose Customer’s information, that becomes known to them during the course of their employment.
Di Si 2008 Ltd grants Customers full access to their personal data, with an option to rectify or delete them at any time, including the right to withdraw their consent for data processing and also to take advantage of the right to be forgotten.
The Customer may delete his/her account or refuse to receive e-mail information at any time. In the administration panel of the site, the Customer will find all the tools necessary to manage his/her profile and orders, including the opportunity to check the history of his/her orders and the related payments.
Registration at www.dice.bg is related to the submission of a limited amount of data and is completely free of charge and voluntary. Filling in data is a matter of free will, considered and informed choice of the User. Submission of incomplete or inaccurate data may result in order fulfilment failure.
Data submitted for registration are processed only with the permission of the User and his/her explicit voluntary informed consent. By filling in the data , the basis for order fulfilment, the Buyer agrees to file their personal data in the Store database for further processing on behalf of the Owner for the purpose of order fulfilment, incl. data verification relating to the order, order fulfilment stages and also sending of other information concerning the Store and its offers in the case of explicit consent. The submission of personal data on the part of the Buyer is voluntary, but in case of refusal to provide these data, this may result in failure to submit an order.
If you register to receive periodic newsletters of the Store, you agree to your address and e-mail (email) being added to the list of newsletter recipients in the Store. All email addresses sent to the Owner in conformity with the Data Privacy Law will not be shared with third parties without consent. You can always opt out to receive newsletters, as well as to withdraw your consent for data storing and processing, or ask to be "forgotten" as easily as you have given your consent through the email at office @ dice .bg.
Adding you to our database gives us the opportunity to make a pseudonymized marketing study to visualise the needs of Customers, which will result in a better positioning of the Store and its offers. This, in turn, will increase the Competence and Awareness of the Store Operator.
firstname.lastname@example.org. In the case of a breach of security in the personal data processing, the Owner provides a free link for quick response to email at email@example.com or another user-friendly way.
Rights and liabilities of the parties
The Provider's obligations with respect to the products and services offered on this site are governed by the respective agreements with the importers and / or distributors of the products presented and nothing on this Site can change them. The Provider is entitled at any time and without notice to make any changes to the posted materials, services and prices. Some of the information posted on this Site may refer to products, services or programs that are not available and are currently inaccessible. For more information about available products, please contact us at the listed contact details.
Limitation of liability
Under no circumstances will The Provider, its suppliers or third parties be held responsible or liable in any way for any damages, including lost profits, loss of information or other losses, resulting from the use, the inability to use or the aftermaths of the use of this Site, regardless of the existence or non-existence of a warning to the Provider about the possibility of such damages. In the event of such a breach of the right to use this Site or any material on your part resulting in damages that require repairs, servicing or repair of equipment or information, you assume all responsibilities and all costs related to the remedy of the damages .
Customers’ Personal Information
The handling of personal information that you may wish to send to the Provider for the purpose of obtaining products or services offered by this site is in accordance with the Act on the Protection of Personal Data. You may not post or transmit through the Site any material or content which is unlawful, libellous, defamatory, obscene , pornographic or otherwise violates any applicable laws. The Provider uses personal data to better specify your needs and interests in order to provide you with better customer services. We may also use the provided information to help you place an order or execute a transaction, keep in touch with you, inform you about our products, services, and offers, and customise promotional offers. We don’t use these data for any other purposes.
User Generated Content
The pages on this website provide users with the
opportunity to post comments and opinions on the offered goods. Under no
circumstances can the Provider endorse or stand by the accuracy, truthfulness or reliability of any
information posted by users. The responsibility for the accuracy of the posted information lies entirely with the users who posted it. The Provider reserves the
right to delete opinions that are irrelevant, abusive or not in Bulgarian.
Links to and from Third-party Websites
This Site contains links to third-party sites, provided for your convenience only. If you use these links, you leave this site. The Provider does not control and is not responsible for these websites or their content. If you access any of these sites, you do so entirely at your own risk.
Price Changes of Goods
The Provider reserves at anytime, at its sole discretion to change prices without prior notice to the user. The user is obliged to pay the price current at the time In case of technical mistakes when publishing on the site, the Provider has the right to refuse to execute the . and shall owe no indemnity to the consumer except for a refund of the amounts paid by the consumer, if any. Reduced prices are announced by placing the new price next to the old one that is crossed out. If the discount period is not specified, it is valid until the quantities run out of stock but not more than 1 month or 6 months pursuant to the conditions referred to in Article 66, paragraph 2, of the CPA. Di Si 2008 Ltd. reserves the right to send only available products without warning only during promotional campaigns such as Christmas and Easter discounts, Black Friday, etc.
All used names, graphics and logos listed on the
site are trademarks or are the intellectual property rights of their owners.
Rights and Liabilities in Accordance with the Act on the Protection of Personal Data
In compliance with the CPA, we are obligated to provide you with the following information:
• 1. Our name and address — Di Si 2008 Ltd., Asenovgrad, 13 Dragoman Str.
• 2. Description of product features are listed in detail on the product page
• 3. The product price with included VAT is displayed on the product page.
• 4. The shipping costs, which are NOT included in the product price, can be found in the section “Shipping Costs and Delivery Periods”
• 5. The product payment is in compliance with Article 93 (1) of the
Obligations and Contracts Act (CPA), for which the relevant document is
Cancelling and returning your purchases
You as a consumer have the right to cancel and return items within 14 working days of receiving them as long as they aren’t used, the integrity of their packaging has not been compromised after their delivery pursuant to Art. 55 of the CPA.
If an undamaged merchandise has a manufacturing defect, we will replace it with a new one under the terms of the warranty of the respective manufacturer or refund the expenses paid for the item in accordance with Article 55 of the CPA valid form the date you as a customer have exercised your right to cancel and return a purchase. If the merchandise is not in its original condition and packaging, the repair will be carried out by the repair services listed in the warranty. The delivery cost is at the expense of the Customer. If an item doesn’t match the description on the product page, the Provider will reimburse the full cost of the purchase, including the delivery cost in compliance with Art. 59 paragraph 3 of the CPA within 7 working days of receiving the item in the original, undamaged manufacturer’s condition and packaging
On receiving the shipment, you must check if the content of the package matches your request.
Notice: Please, open your consignment in front of the delivery officer to check for problems of products in order to claim the warranty. In the case of damages that have occurred during transport, you should request a damaged goods form from the delivery officer.
On returning an item, the customer covers the
delivery costs and receives only a refund of the product price. We do not
refund delivery costs. For product defects under warranty the Customer may be
taxed only for the delivery
For further information you may contact us by email or phone, listed on the Site.
All descriptions of product features and technical specifications on the web pages of the Store correspond to the information provided by the producer. We are not responsible for incorrectly submitted product parameters and features or sudden changes by the producer. The Store reserves the right to make mistakes in the product description. The photos are exemplary and display images of items.
The product descriptions and photos are taken from the database, owned by Di Si 2008 Ltd. It is not allowed any product information from our database to be used for commercial purposes without the explicit consent of the Owner
Di Si 2008 Ltd is not responsible for any disruption of Internet connectivity when using the online Store due to technical problems (service, testing, replacement of equipment, etc.) or due to reasons beyond our control.
These Terms and Conditions shall enter into force on the day of their publication on Site at www.dice.bg and shall be valid indefinitely.
Details of the above-mentioned activities related to service performance in the Store are described in the rest of the portal and constitute an integral part of the "Terms and Conditions”.
Di Si 2008 Ltd reserves the right to modify the present Terms and Conditions. Any changes will take effect from the date of their publication on the Store's pages. Orders submitted prior to the date of making changes to these Terms and Conditions are made on the basis of the records that were valid on the day the order was submitted.
In the cases that are not regulated by the present "Terms and Conditions” the relevant provisions of the Bulgarian legislation and other laws and acts shall apply relating to the operation and functioning of the online Store.
For these "Terms and Conditions” as well as for all legal relations between Di Si 2008 Ltd. and the Customer , the CPC of the Republic of Bulgaria with the exception of the United Nations Convention on Trade is applicable.
These Terms and Conditions became effective on publishing on the site on 21.05.2018.
https://kzp.bg/ — COMMISSION FOR CONSUMER PROTECTION
https://www.cpdp.bg/ — COMMISSION FOR PERSONAL DATA PROTECTION